No human at ChatWithAds opens your ad accounts. Not for QA, not for support, not ever. Here's how that works, what gets stored, what doesn't, and how to revoke access in five seconds.
No human at ChatWithAds opens your account. Not for QA. Not for "improving the model." Not for support escalation.
When you reply in the chat, a real person reads your reply. That's a feature. But the ad accounts themselves are read by code. End of list.
ChatWithAds physically cannot pause campaigns, change bids, edit budgets, or spend a cent of your money. The platforms enforce this. Not us.
When you connect Meta or Google, the consent screen lists read-only scopes. No write permission is requested. No write permission is granted.
Revoke from Meta Business Settings or your Google account in about five seconds. You don't email us. You don't fill out a form. Your ad-account data is purged from our systems within 24 hours of disconnect.
AES-256 at rest. TLS 1.3 in transit. Region-pinned. Your data stays in your country's data center, never cross-routed.
Never sold. Never shared. Never used to train models other customers see.
If any of these five ever changed, this page would change with it. The list is the promise.
OAuth tokens (encrypted) and your account IDs are stored. That's it. No copy of your ad data lives on our side. The platforms get read from when you ask a question, then forgotten.
The platforms get read, the answer gets processed, the reply gets sent back to your chat. The raw underlying data isn't persisted on our side. The answer text and your question are stored for your chat history (encrypted).
OAuth tokens are deleted within minutes. Chat history is deleted within 24 hours. Within 7 days, all traces are gone, no log, no backup, no analytics shadow.
Anytime, email help@chatwithads.com. Chat history, every weekly brief, and every captured event (with Journey) get sent as JSON. Your data is yours to export.
SOC 2 Type II audit is in the observation window now. Report expected H2 2027. We'd rather publish a real audit late than wave a logo at you early.
If you need formal compliance documentation for an enterprise procurement process today, email help@chatwithads.com.
External penetration tested annually. Email us for the current report date under NDA.
Customer-affecting incidents disclosed within 72 hours. Post-mortem published within 14 days.
Reports get a response within 24 hours, a fix path within 7 days. Email help@chatwithads.com.
Plug in safely. Stay private.
Get started →Every security email gets a response within 24 hours. Send the question, the use case, the procurement form. We'll reply with the real answer, not boilerplate.