1. Introduction
Welcome to ChatWithAds ("CWA"). We respect your privacy and are committed to protecting the personal information of merchants, customers, and visitors who use our Shopify application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information in connection with the App. By installing or using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms, please do not install or use the App.x l
2. Information We Collect
When you install and use the App, we may collect the following types of information:
Merchant Information: Store name, store URL, contact email, plan details, and other metadata provided by Shopify when you authorize the App.
Shopify Data: Depending on the access scopes granted, we may collect data such as orders, products, marketing campaigns, ad spend, performance metrics, and analytics.
Usage Data: Logs, diagnostic information, and analytics about how you interact with the App.
Support Information: Any information you provide when you contact us for support.
Cookies & Tracking Technologies: We use cookies and similar technologies to maintain your session and understand App usage.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the App and its features (e.g., dashboards, insights, voice AI).
- Generate analytics, forecasts, and recommendations to improve your marketing performance.
- Communicate with you about updates, support, and security notifications.
- Monitor and analyze usage to improve the App's performance and user experience.
- Comply with legal obligations and enforce our Terms of Service.
4. Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following situations:
Service Providers: Trusted service providers that help us run the App (e.g., Google Cloud BigQuery for data storage, MongoDB Atlas, and OpenAI for AI processing). These providers access data strictly to perform their services on our behalf and are bound by confidentiality agreements.
Legal Compliance: If required by law, regulation, or valid legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets, provided that the receiving party agrees to honor this Privacy Policy.
Aggregated or De‑identified Data: We may share aggregated statistics that cannot reasonably identify you.
5. Data Retention
We retain your information for as long as your store remains connected to the App. Upon uninstallation, we will delete or anonymize store data within 30 days, unless a longer retention period is required by law or permitted for legitimate business purposes.
6. Security
We implement industry‑standard security measures, including encryption in transit (TLS) and at rest, least‑privilege access controls, regular security reviews, and monitoring. Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. International Data Transfers
Your information may be processed and stored on servers located outside of your country of residence. When we transfer personal information internationally, we rely on appropriate legal mechanisms such as Standard Contractual Clauses.
8. Your Rights
Depending on your location, you may have rights under data protection laws, including the right to access, correct, delete, or restrict the processing of your personal information. Merchants can exercise these rights via Shopify’s mandatory compliance webhooks or by contacting us at support@chatwithads.com.
9. California Consumer Privacy Act (CCPA)
We do not sell personal information about California consumers. California residents have the right to request access to and delete their personal information, as well as the right to opt‑out of any potential sale of their personal information.
10. General Data Protection Regulation (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you have certain rights regarding your personal data. We act as a data processor for merchants and a data controller for certain App usage data. You have the right to withdraw consent, access, rectify, or erase your data, and to lodge a complaint with your local supervisory authority.
11. Children's Privacy
The App is not directed to children under 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take appropriate steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy within the App dashboard or by email. Continued use of the App after such changes constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
~ChatWithAds Privacy Team
Email: support@chatwithads.com