Privacy Policy

Welcome to ChatWithAds ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered marketing analytics platform.

By accessing or using ChatWithAds, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2.1 Account Information

When you create an account, we collect:

• Email address
• Name
• Password (stored in encrypted/hashed form)
• Phone number (optional)
• Profile picture (optional)
• Company information (company name, job title, industry)
• Timezone and language preferences

2.2 Workspace & Business Information

To provide our services, we collect:

• Workspace/business name
• Primary business domain
• Business type and industry
• Cost margin percentages for profit calculations

2.3 Connected Advertising Platform Data

When you connect advertising platforms (Google Ads, Meta Ads, Amazon Ads, TikTok Ads, Klaviyo), we collect:

• OAuth access and refresh tokens (encrypted at rest)
• Ad account identifiers and names
• Campaign performance data and metrics
• Advertising spend and revenue data

2.4 Conversation Data

When you use our AI chat features, we collect:

• Chat messages and conversation history
• Conversation titles and metadata
• User preferences and insights for improved recommendations

2.5 Billing Information

Payment processing is handled by Stripe. We store:

• Stripe customer ID (not your actual payment details)
• Subscription plan and status
• Billing period information

We do not store your credit card numbers, bank account details, or other sensitive payment information directly. All payment data is securely handled by Stripe in accordance with PCI-DSS standards.

We do not pass any Personal Information (PI) to AI systems.

Our AI features are powered by third-party AI providers (such as Anthropic's Claude). We have implemented strict data handling practices to protect your privacy:

• No Personal Information Shared: We do not transmit your personal information (name, email, phone number, address, or other identifying information) to AI providers.
• Business Data Only: AI interactions are limited to aggregated advertising performance data, campaign metrics, and anonymized business analytics.
• No AI Training: Your data is not used to train AI models. Conversations are processed in real-time and are not retained by AI providers for model improvement.
• Anonymized Context: When providing context for AI recommendations, we use anonymized and aggregated data that cannot be used to identify you personally.

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your subscription
• Send you transactional emails (verification, password resets, billing)
• Provide AI-powered marketing insights and recommendations
• Connect and synchronize data from your advertising platforms
• Analyze usage patterns to improve our platform
• Respond to your comments, questions, and support requests
• Protect against fraudulent, unauthorized, or illegal activity

We implement industry-standard security measures to protect your data:

• Passwords are hashed using bcrypt with secure salt rounds
• OAuth tokens are encrypted at rest using AES-256 encryption
• All data transmission uses TLS/HTTPS encryption
• Rate limiting protects against brute force attacks
• Regular security audits and monitoring
• Access controls and authentication for all API endpoints

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time. After account deletion:

• Personal account data is deleted within 30 days
• Conversation history is permanently removed
• Connected platform tokens are revoked and deleted
• Billing records may be retained as required by law

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Disconnect advertising platforms at any time
• Withdraw Consent: Revoke previously given consent

To exercise these rights, please contact us at the email provided below.

We use essential cookies and local storage to:

• Maintain your authentication session
• Remember your preferences and settings
• Ensure platform security

We do not use third-party tracking cookies for advertising purposes.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of ChatWithAds after any changes constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at: