Privacy Policy

Privacy Policy

1. Information We Collect

We collect the following categories of information:

a. Account & Business Information

  • Name, email, and login credentials.

  • Business details such as store name, domain, or platform (e.g., Shopify).

  • Payment and billing information (if applicable).

b. Advertising & Marketing Data

  • Authorized data pulled from platforms you connect (e.g., Google Ads, Meta Ads, TikTok, Klaviyo, Shopify).

  • Performance metrics such as impressions, clicks, conversions, ROAS, and related advertising insights.

c. Technical Data

  • Device type, IP address, browser, and usage logs.

  • Session information for security and platform improvement.

d. User Inputs

  • Questions, prompts, or feedback you type or voice into ChatWithAds.

  • Task and action-point requests created within the platform.

2. How We Use Your Information

We use your information to:

  • Provide Services: Connect to ad platforms, generate insights, and create action points for marketing optimization.

  • AI Analysis: Process data with AI/ML models to identify trends, opportunities, and risks. Our models focus on analysis only — we do not execute or alter your ad campaigns without your explicit direction.

  • Improve Platform: Train and fine-tune models to deliver more accurate, relevant insights. This may include anonymized data aggregation.

  • Communicate With You: Send product updates, recommendations, and customer support responses.

  • Security & Compliance: Detect fraud, ensure platform integrity, and comply with legal obligations.

3. How AI Models Use Data

  • Read-Only Processing: CWA ingests advertising and business data to generate analysis, but it does not make direct changes to your ad accounts.

  • Anonymization: When training or improving our AI, we use anonymized or aggregated data to ensure no individual customer or campaign is exposed.

  • Transparency: Insights are based on statistical models, benchmarks, and cross-channel patterns. Where applicable, we may display reasoning or accuracy scores for clarity.

  • Human Validation (Optional): Some accounts may include consultant review of AI insights for quality assurance.

4. Data Sharing & Third Parties

We do not sell your data. We may share information only in these circumstances:

  • With Your Consent: If you request integrations with third-party tools or services.

  • Service Providers: With trusted vendors who help us operate (e.g., cloud hosting, analytics).

  • Legal Compliance: If required by law or to protect our legal rights.

  • Aggregated Reports: Non-identifiable, aggregated data may be used for benchmarking or research.

5. Data Retention

  • Account data is retained as long as your account is active.

  • Advertising data may be refreshed and cached for performance but is deleted upon disconnection of your accounts.

  • You can request deletion of your data at any time by contacting support@chatwithads.com

6. Security

We use encryption, secure APIs, and strict access controls to safeguard your information. However, no system is 100% secure. We encourage you to protect your credentials and use strong passwords.

7. Your Rights

Depending on your region, you may have the right to:

  • Access a copy of your data.

  • Request correction or deletion.

  • Opt out of marketing communications.

  • Restrict certain types of processing.

To exercise these rights, please contact support@chatwithads.com

8. International Data Transfers

If you access ChatWithAds from outside India, your data may be transferred to servers located in other jurisdictions. We ensure appropriate safeguards (e.g., standard contractual clauses) are in place.

9. Changes to This Policy

We may update this Privacy Policy as our services evolve. Significant updates will be communicated via email or platform notifications.